Loan Servicing Associate (Hybrid)

Needham, MA

Full Time

Experienced

At Direct Federal Credit Union, our mission is clear. we believe in delivering great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind. Our vision? To be the lifelong trusted partner of more and more members as they pursue their dreams. And you could be part of it.

Our Loan Servicing Team plays a critical role in delivering remarkable service at every step. Whether you're managing a title, processing a payoff, or helping a member understand their loan — what you do matters.

We're looking for a Loan Servicing Associate who is experienced, detail-oriented, and member-focused to join our team.

What you'll do:

Title tracking, processing, and maintenance
Indirect leasing
Consumer loan servicing, including auto, personal loans, and lines of credit, from booking to payoff
Commercial auto loan servicing, from booking to payoff
Insurance tracking and CPI placement
Supporting communication through email, mail, internal requests, and phone calls.

What we're looking for:

A high school diploma (college degree preferred)
At least 2 years of loan servicing experience
A strong communicator who’s equally comfortable in writing or on the phone
A go-getter who brings a positive, professional attitude to every task
Someone who’s tech-savvy and confident using Microsoft Office Suite
A team player who's open to learning and ready to take on new responsibilities

Why you'll love it here:

Competitive compensation, plus performance incentives
A standout benefits package including:
- Medical, dental, vision, life and disability insurance
- 401(k) with match and profit sharing plan
- Paid vacation, personal, and sick time
- Student loan paydown program
A culture that invests in you — recognized industry-wide for employee development and engagement
A team that values your ideas, voice, and contributions

Apply today and help us continue to deliver service that's not just great, but remarkable.

We are an Equal Opportunity Employer M/F/D/V.

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Loan Servicing Associate (Hybrid)

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