Member Services Associate - Call Center (Hybrid)

Needham, MA

Full Time

Member Services

Entry Level

Direct Federal’s Mission? Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.

Direct Federal’s Vision? To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Member Services Purpose? To have every interaction contribute to stronger relationships, instilled trust, financial empowerment, and solved problems.

The Member Services Representative will:

Understand and be able to explain all products and services offered
Identify and fulfill financial needs of new and existing members
Guide members through troubleshooting, navigating the company site, or using the products or services in a call center environment
Maintain member confidentiality in accordance with all company policies
Perform other job-related duties as assigned

Does this sound like you? Direct Federal Credit Union commits to paying a competitive base wage with additional financial incentives. We’ll provide training at our in-house Direct University, as well as an environment that fosters learning and growth. We’ll ask you to contribute your ideas to help us to continually improve and exceed our goals.

A successful candidate will possess:

Previous experience in customer service, sales, call centers, or other related fields
Previous Credit Union experience preferred
Ability to prioritize and multitask
Positive, patient, and professional demeanor
Excellent written and verbal communication skills

This is a hybrid work from home position, requiring a portion of time to be spent in-person at the branch. Candidate must be able to work in the branch on a weekly basis.

The compensation for Member Services will include an impressive benefits package. We offer medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick and personal time. We also offer a credit monitoring service and a student loan pay down program.

We are an Equal Opportunity Employer M/F/D/V.

Salary range: $20-22 per hour

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This role requires in-person time to be spent at our branch headquarters in Needham, MA on an as-needed basis. Are you located within a reasonable commutable distance to report to the office when required, or willing to relocate to be able to do so?*

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Member Services Associate - Call Center (Hybrid)

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